SHOWROOM LOCATIONS: St Leonards, NSW, 2065 | St Ives Shopping Village, NSW 2075 | East Village, Zetland NSW 2017

Shipping & Returns

AUSTRALIA SHIPPING

We provide shipping to the Australia free of charge for orders of $100 or more. Depending on your location, shipping via this method can take anywhere from 3 to 4 days. For an additional charge, we can express ship your order.  This will shorten delivery time to between 1 and 2 business days.

INTERNATIONAL SHIPPING & RETURNS

Outside of Australia, we ships to more than 200 countries.

GUARANTEE & RETURN POLICY

We hope that you are delighted with your purchase. You can return any item within 7 days for a full refund. Just make sure that your goods are unused and in their original unopened packaging.

RETURN PROCESS

Please ensure that you contact us within 7 days of shipment by email: info@silkonly.com.au.  We take great care to ensure that all orders are properly packaged and protected; however, if your order has arrived damaged, please contact us immediately.

Please note that we do not accept COD shipments, please pre-pay freight costs by Register Delivery for returned items. We will not accept any responsibility for items lost or damaged during return transit.

In the case of a manufacturer’s defect, we will reimburse you for your return shipping costs. For non-defect returns, we will reimburse for the price of goods only. Returns should be sent to the following addresses:

Silk Only Pty Ltd.

ATTEN: Returns

PLEASE CONTACT US FOR RETURN ADDRESS

We require a copy of the invoice to be included in return shipments to ensure accurate processing. Please note that Silk Only cannot accept responsibility for damage to items returned during shipping. Please use the product’s original packaging for the best shipping protection.

We will endeavour to process returns or exchanges within one week.  We will credit refunds to the credit card used in the original purchase. Please keep a copy of your shipping information for returns so that you can track the item.

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Free Delivery On Australian Orders Over $100

Not all silk vendors are created equal. Silk Only is based in Australia where we maintain inventory. We offer Free Shipping anywhere in Australia for orders of $100 or more. Buy our luxury silk bedding, silk sleepwear, silk pillowcases and our many more high quality products with absolute confidence.

Free Delivery On Australian Orders Over $100

Not all silk vendors are created equal. Silk Only is based in Australia where we maintain inventory. We offer Free Shipping anywhere in Australia for orders of $100 or more. Buy our luxury silk bedding, silk sleepwear, silk pillowcases and our many more high quality products with absolute confidence.

Free Delivery On Australian Orders Over $100

Not all silk vendors are created equal. Silk Only is based in Australia where we maintain inventory. We offer Free Shipping anywhere in Australia for orders of $100 or more. Buy our luxury silk bedding, silk sleepwear, silk pillowcases and our many more high quality products with absolute confidence.

Free Delivery On Australian Orders Over $100

Not all silk vendors are created equal. Silk Only is based in Australia where we maintain inventory. We offer Free Shipping anywhere in Australia for orders of $100 or more. Buy our luxury silk bedding, silk sleepwear, silk pillowcases and our many more high quality products with absolute confidence.